- Institutional Services Overview
- - Accreditation & Assessment
    Access resources and the most up-to-date information about our institutional accreditation and assessment initiatives.
  - Institutional Research
    View institutional data regarding students and faculty, as well as Coalition for Next Generation Life Science data.
  - Design Thinking
    Discover new ways to generate innovative solutions to complex issues by using human-centered design methods.
  - Interactive E-Learning
    Harness the power of digital learning by creating high-quality, interactive experiences for students.
- - Behavioral Health Education Center of Nebraska
    BHECN recruits and educates students in behavioral health fields and trains and retains professionals already in the workforce.
  - Campus Engagement
    Learn how UNMC is working to create a welcoming culture that empowers everyone to have a voice at the table.
  - Community Engagement
    The office builds relationships and collaborations between UNMC faculty, staff, students and the communities we serve.
  - Rural Health
    The office provides direction and support for a variety of health programs, services and initiatives across Nebraska.
- - Global Center for Health Security
    The center encompasses all biopreparedness, infectious diseases and high-consequence infections research, education and clinical care.
  - Global Engagement
    Our experts promote international diversity, foster global understanding and awareness, and advance internationalization efforts throughout.
  - iEXCEL
    Discover how we foster the practice of patient care in effective interprofessional teams in a safe and innovative learning environment.
- - Ombuds Program
    The Ombuds Team of impartial, confidential consultants can help faculty, staff, and students resolve conflicts informally.
  - Open Nebraska Textbooks
    This university-wide program helps students save money through free and reduced-cost digital course materials.
  - Academic Services
    Faculty and staff receive support and assistance in their clinical, teaching and administrative roles.
  - Noncredit Course Development
    The Office of Noncredit Learning offers faculty resources to create and administer noncredit and professional development courses.
- Educational Services Overview
- - High School & Undergraduate Programs
    Our pathway programs for high school and undergraduate students offer the opportunity to work toward health care careers.
  - Colleges & Graduate Studies
    Learn about our allied health, dentistry, medicine, nursing, pharmacy and public health colleges, as well as our graduate programs.
  - Interprofessional Education
    IPE allows students across colleges to learn and work together to optimize their unique strengths and increase the quality of care for patients.
  - Online Programs
    Our online certificate, bachelor's, master's or doctoral programs enable you to earn an advanced degree at a time and place convenient for you.
- - Health Security Training
    Discover interprofessional academic, national or international training on biodefense, emergency preparedness, biosafety, infectious diseases and more.
  - Behavioral Health Education Center of Nebraska
    BHECN recruits and educates students in behavioral health fields and trains and retains professionals already in the workforce.
  - Noncredit and Professional Education
    If you want to advance your skills but don't need the in-depth training of a certificate or degree, take a noncredit course from NU Advance that's taught by university experts.
  - Postdoctoral Education
    We promote and facilitate outstanding training and education of postdoctoral scholars and their timely transition toward independent careers.
- - Student Success
    No matter where you are in your educational journey, we’ll help you thrive as you prepare for your career in the health sciences.
  - Financial Aid
    The Office of Financial Aid provides guidance on applying for financial aid or FAFSA, information on scholarships and loan repayment options.
  - Information for Current Students
    Access all the resources and portals you'll need as a student, including tech help, wellness resources, study space scheduling and more.
- Faculty Affairs Overview
- - Faculty Development
    The Office of Faculty Development provides training and resources to enhance faculty’s skills in clinical and classroom teaching, research and leadership.
  - Interprofessional Academy of Educators
    Connect with a diverse community of educators who foster a supportive environment for educational innovation, collaboration and scholarship.
  - Mentoring
    We are dedicated to the mentoring of our faculty and ensuring you succeed, whether you are the one receiving or providing the guidance.
  - Leadership Training
    Established and emerging leaders can grow and enhance their leadership skills through one of our training programs.
- - Overview
    Faculty Commons is a dedicated space for faculty members where they can test ideas, ask questions, check out resources or focus on writing projects.
  - Features
    Faculty Commons includes a living room area, hoteling suites and conference room, and is closely located to a practice classroom and e-learning resources.
  - Services
    Faculty Commons offers one location where you can consult with education, career, technology and educational research experts.
  - Experts
    Meet the experts housed in Faculty Commons who are ready to consult with faculty on your professional development needs.
- - Overview
    Discover the process and guidelines for when you are submitting your achievements for promotion and tenure.
  - Promotion & Tenure Forms
    Access all the UNMC forms you’ll need when applying for promotion and tenure, as well as college specific guidelines.
  - Promotion & Tenure Toolkit
    Learn what is needed to create an impactful teaching portfolio from individuals who have successfully navigated the promotion and tenure process.
- - Resource Center
    Discover professional development opportunities, options for independent learning, network and support communities, and more.
  - Education Awards
    The Impact in Education Awards are the highest education-related awards conferred by UNMC and recognize the dedication of our faculty.
  - ConnectED Portal
    Learn independently through our open-access portal with educational resources, infographics, videos and more from local and national experts.
- Compliance Overview
- Areas
  Discover all the areas who provide expertise, resources and training on laws and regulations related to research and health science education.
- Training
  Mandatory compliance training for employees, students and visitors is a critical component of the UNMC Compliance Program.
- Conflict of Interest
  You can submit a conflict of interest disclosure through COI-SMART, and check faculty payments in the CMS Open Payments Database.
- Research Integrity
  UNMC is committed to maintaining an academic environment based on honesty, integrity and ethical conduct.
- Additional Resources
  Access other compliance services that provide compliance information, guidance and/or regulations.
- Report a Compliance Issue
  If you have questions or concerns about conduct that may violate requirements, there are several options available to you, including anonymous reporting.

— Academic Affairs — iLearn Online — Tag: difficult patients

Tag: difficult patients

communications, conversations, difficult encounters, difficult patients, improv, instincts, on-the-spot, same page, thinking

The Art of Thinking on Your Feet: Advanced Communication Skills Workshop

While interactions with patients, peers, and loved ones can be structured, they are never scripted … and health care professionals need to have finely honed communications skills to deal with all types of situations. Our advanced communication skills workshops provide strategies to enhance on-the-spot thinking, hone your instincts to accurately read emotions and intent, and […]

Oct 10, 2018